Shadow IT is the term used for private technologies (BYOD), software, and applications or services supported by a third-party service provider, rather than an organisation’s IT supplier or technology department.

Over the past several decades, Social, Mobile, Analytics and Cloud (SMAC) technology have been core drivers of innovation (and disturbance ). End-users have been given the ability to access data and execute their work roles by mobile and cloud providers. Because of this, companies’ programs have moved from behind the security of the company firewall to people Software-as-a-Service (SaaS) solutions for everything from accounting to human resources.

These technology trends also have resulted from the”consumerization” of IT, where end-users have come to expect a quick, simple to use, mobile-first experience. These expectations can lead to frustration with legacy technologies which might not work for workers on the go.

Go and find a device as soon as a tablet or your cellphone computer is sitting on the desk? Because of Google’s Play Store and Apple’s App Store, workers have access to thousands of programs they use to perform their job functions and can install, all. So is this a problem?


There are numerous issues at hand with Shadow IT. Users can open up companies take them from compliance with guidelines and impact users without meaning to. Here are some of the ways:

  • Safety – software and Unsupported hardware are not subject Measures as technologies that are supported. Without the ability to software and integrate with business programs and programs that incorporate business data are in danger of malware and cyber-attacks infections. This lost standing, and leads to lost time, lost productivity, lost revenue.
  • Compliance – The compliance and government risks from Shadow IT are serious as information shared or can be uploaded. There are not any processes if the information is being stored by a worker in their DropBox or EverNote account to guarantee the confidentiality of information or access policies. Breaches may cause significant fines.
  • Workflows and Techniques – Technologies that function without the user experience of other cans impact Workers by creating situations in which system or and changing bandwidth Software application protocols battle. IT Support teams might not When issues are presented by end-users with, be ready with a settlement or answers unsupported tools. This generates strain and slows down employees.


Besides, it carries the potential for rewards for the dangers Shadow IT presents. New programs permit employees to work and can revolutionise processes. This requires a balance between flexibility and direction.

End users don’t equate using devices or applications. This is where communication and IT has to be flexible. Rather than telling end users that they can use a single system for work outline which information should stay secure on your network that is supported and which kind of data is fine to work on in unsupported applications.

Providing clear and educating end users information usage guidelines can help you develop boundaries. Take the time to comprehend the needs and the procedures of workers. Research and use. This, along with the SaaS program strategy and a cloud, can rein back into information and your end-users.